5 SIGNS A CLIENT ISN’T RIGHT FOR YOU

The harsh reality of building a clientele is that not every client is a good client—and sometimes good clients can turn into bad clients. Firing clients is something we as artists hope to avoid, but if you are experiencing any of these signs it might be time to consider that the client isn’t right for you. 

Pricing Discrepancies 

If a client disagrees, constantly questions, or complains about your pricing it may be a sign that client isn’t right for you. It is important to set your boundaries and have clear communication in these instances. Another red flag is a client that always asks for discounts and exceptions, or a client that bounces around artist to artist for their discounts. A good client will respect your pricing! 

Scheduling Problems 

Time is money! A client that doesn’t respect your time may not be worth your time. This can present itself as a client who is consistently late, frequently cancels or reschedules, books last minute, or no shows. Again, boundaries and policies are key here! But at the end of the day we want clients that reciprocate respect. 

Poor Aftercare

We as lash artists work hard to give our clients healthy beautiful lashes, and beyond that we educate our clients on aftercare and provide the necessary tools to set them up for success at home. If a client is intentionally not taking care of their lashes, returning with dirty lashes and poor retention, or wearing mascara over their extensions it is definitely time for a warning and potentially a firing. 

Unrealistic Expectations

If a client has unrealistic expectations it can create a toxic relationship between client and artist. This could be a client expecting unattainable results, comparing your work to a previous lash artist, always leaving unhappy, and having different priorities about lash health. Clients like this tend to cause more stress on the lash artist than it’s worth. 

Bad Attitude

A general bad attitude, disrespect, or causing  discomfort to the artist of any kind is enough reason to end a client/artist relationship. Client’s that are difficult to work with and push the limits of your customer service are better off not a client. As the lash artist, you will likely know when enough is enough.